1. General Rules
- Submit refund requests to support with your order number.
- Each request is reviewed individually.
- Approved refunds are issued using the original payment method.
Legal
Refund Policy
Refund requests for digital products are reviewed case-by-case.
Last updated: 2026-02-11
2. When Refunds May Apply
- The product does not match its description and support cannot resolve the issue.
- A critical technical issue cannot be resolved within a reasonable time.
- Duplicate charges or billing errors.
3. When Refunds May Not Apply
- Issues caused by incorrect installation or unsupported server environment.
- License violations or unauthorized redistribution.
- Requests made after an unreasonable period.